Privacy Policy

At 1st Planner Ltd ("we", "our", or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or contact us directly.

1. What Information We Collect

a. Information You Provide

• Full name
• Email address
• Phone number (optional)
• Organisation or school name
• Message content
• Any attachments you submit (e.g. floor plans, data files)

b. Automatically Collected Data

• IP address
• Browser type and version
• Pages visited and time spent
• Device and operating system
• Referring website (if applicable)

We do not collect sensitive personal data or use third-party advertising cookies.

2. How We Use Your Information

• Respond to your queries or service requests
• Provide information about our forecasting and planning solutions
• Maintain internal records and track communications
• Improve our website and user experience
• Comply with legal or regulatory obligations

We do not use your data for unsolicited marketing unless you give explicit consent.

3. Legal Basis for Processing

• Consent – When you submit data via our contact form
• Legitimate Interest – To deliver our services and improve our site
• Legal Obligation – If we are required to retain or share data by law

4. Data Sharing

• Trusted service providers (e.g., secure website hosting)
• Legal authorities if required by law

All third parties are subject to confidentiality and data protection agreements.

5. How We Store and Protect Your Data

• Data is stored securely on encrypted servers located in the UK or EEA
• Access to data is restricted to authorised personnel only
• SSL encryption protects data transmitted via our website
• We take appropriate steps to prevent loss, misuse, or unauthorised access.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Respond to queries or ongoing project discussions
• Comply with legal obligations (e.g. accounting or audit requirements)

You may request deletion of your data at any time (see Section 9).

7. Cookies

We use minimal cookies for:

• Site performance and security
• Anonymous visitor analytics (e.g. Google Analytics)

You can manage cookies in your browser settings. Disabling cookies may affect website functionality.

8. Your Rights

• Access the data we hold about you
• Request correction or deletion
• Withdraw consent for processing
• Object to processing based on legitimate interests
• Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To make a request, contact: enquiries@1stplanner.com

9. Changes to This Policy

We may update this Privacy Policy occasionally. The most recent version will always be available on this page, with the effective date noted at the top.

10. Contact Us