Data Usage & Contact Terms

These terms outline how 1st Planner Ltd (“we”, “us”, “our”) collects, uses, and protects personal data submitted by users via the 1stPlanner.com website, particularly through our contact form, email, or any other communication.

1. What Data We Collect

• Your name
• Email address
• Organisation or school name (if provided)
• Your message or inquiry content
• Any attachments or documents you choose to submit
• Technical metadata such as IP address, device type, and browser information

2. How We Use Your Data

• To respond to your inquiry or request
• To follow up on discussions or offers of service
• To schedule demonstrations or provide further information
• To maintain internal records of communication
• To improve our customer service and communication processes

We do not use your data for marketing purposes unless you have explicitly opted in.

3. Who We Share It With

• Our internal team members for the purpose of responding to your request
• Trusted third-party service providers (e.g., hosting or communication tools) under strict data confidentiality agreements
• Authorities or regulators, only if legally required to do so

4. Data Storage and Security

• All web communications are encrypted using HTTPS/SSL
• Your data may be stored securely on third-party cloud services used to run this website
• Access to your data is restricted to personnel who need it for operational purposes

5. How Long We Keep Your Data

We will retain your data only as long as needed to fulfil your request or inquiry, and no longer than necessary. If you become a customer, your data may be kept as part of our business record-keeping.

6. Your Rights

• Request access to any data we hold about you
• Ask us to correct or delete your data
• Withdraw consent (where applicable)
• Object to how your data is processed
• Lodge a complaint with a data protection authority (such as the ICO in the UK)

To exercise any of these rights, contact us at enquiries@1stplanner.com

7. Cookies

Our website may use essential cookies to ensure the site functions correctly. We do not currently use tracking cookies or analytics that collect identifiable personal information.

8. Changes to This Policy

We may occasionally update these terms. The most recent version will always be posted on this page. Continued use of our website and services after changes constitutes acceptance of the updated terms.

Contact Details